If Spark crashes or quits unexpectedly, on any weird action, please reboot your device.
If Spark crashes on Mac, please install the latest version from the App Store to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark. This should allow you to access the latest Spark 2.9.8 update.
Having.all. applications unexpectedly quit on launch is really unusual. Clearly the problem is one that applies to more than just one application. To establish a baseline for troubleshooting, I would perform some basic maintenance chores, and if the problem still exists, we can troubleshoot from there. Delete all Adobe folders located at /Library/Application Support and /Library/Application Support. If you’ve upgraded to macOS Catalina recently, you also need to update your apps, including the Safari browser. Just open the Mac App Store and look in the Updates tab for the latest Safari patch. Once you have updated your browser, restart your Mac and try to launch Safari again.
App Updater Quit Unexpectedly Mac
If that doesn 't help, share the app logs with our support team. We need this information to investigate your issue. In your email, please describe the sequence of actions you follow before Spark crashes.
There are two types of logs you can send us.
The system crash logs:
- Open the Spotlight Search on your Mac.
- Find and open Console.
- Open User Reports or System Reports on the sidebar.
- Find the latest file with the name Spark.
- Drag & drop the Spark related .crash file to a Finder folder (for example, Downloads).
- Send the .crash file via Support form.
Spark detailed logs:
- Click Spark at the top left of your screen.
- Open Preferences.
- Tick Detailed Logging.
- Reproduce the crash.
- Launch Spark and click Help at the top left of the screen.
- Select Send Feedback.
- A new email window with the attached logs will appear. In the Subject: line, write “Crash.”
- Send the email and we’ll get in touch soon.
There are two types of logs you can send us.
The system crash logs:
- Open the Settings app.
- Select Privacy > Analytics > Analytics Data.
- Find the latest Spark crash log and open it.
- Tap the Share icon at the top right.
- Select Spark or Mail.
- In the email subject, please describe the issue you experienced.
- Send the file to [email protected].
Spark detailed logs:
- In Spark, tap the menu icon at the top left.
- Open Settings > Support.
- Enable the Detailed Logging toggle.
- Reproduce the crash.
- Launch Spark and open Settings > Support > Send Feedback.
- A new email window with the attached logs will appear. In the Subject: line, describe your issue.
- Send the email and we’ll get in touch soon.
- Tap the menu icon at the top left.
- Select Settings > Support.
- Enable the Detailed Logging toggle.
- Reproduce the issue.
- Launch Spark and open Settings > Support > Send Feedback.
- A new email window will appear with the attached logs will appear. In the Subject: line, write “Crash.”
- Send the email and we’ll get in touch soon.
Note: The logs may contain sensitive personal data, and we assure you we’ll treat them as confidential information.
Crash on viewing a certain email
If Spark crashes when you view or perform actions on a certain email, please send us its message data for the testing.
- Open a problematic email.
- Click More on the top toolbar.
- Select Tools > Send message data.
- Send an email to our team.
- Tap the menu icon at the top left.
- Open Settings > Support.
- Enable the Detailed Logging toggle.
- Open the email which causes a crash.
- Tap More on the email.
- Scroll to the right, select Tools > Send message data.
- Send an email to our team.
- Tap the menu icon at the top left.
- Select Settings > Support.
- Enable the Detailed Logging toggle.
- Open a problematic email.
- Tap More at the top right of this email.
- Select Send message data.
- Email this file to our team.
Mac App Store Quit Unexpectedly
Remove Irrelevant Contact SuggestionsTo quit (close) a Mac app normally, choose Quit from the app's menu in the menu bar, or press Command (⌘)-Q. If the app doesn't quit, follow these steps to force the app to quit.
Application Quit Unexpectedly Mac
How to force an app to quit
Press these three keys together: Option, Command, and Esc (Escape). Or choose Force Quit from the Apple menu in the upper-left corner of your screen. (This is similar to pressing Control-Alt-Delete on a PC.)
Then select the app in the Force Quit window and click Force Quit.
You can even force the Finder to quit, if it stops responding: Select Finder in the Force Quit window, then click Relaunch.
Learn more
How to force an app to close on your iPhone, iPad, or iPod touch.