Check the firewall settings if you are having issue with the Audio/Video from your device connecting to the VTConnect Care App. Th firewall may are preventing the VTConnect Care App from receiving the incoming audio/video connection. On a PC follow these steps: Open the Control Panel Click System and Security Click. If you use a Mac, chances are you might not even realize that OS X comes with a firewall. This firewall helps ensure unauthorized app and services can’t contact your computer, and prevents. Click on Turn On Firewall. Click on Firewall Options. By default, the Firewall is configured to allow most signed apps (those from Apple and trusted parties), and block unsigned apps. This will allow you to use your computer normally, and give you good protection from most threats.
Now, lets set up Windows Firewall to allow your MediaTransfer to Find and then also Connect to your computer...
1.. Click the Start menu and select Control Panel from the list:
2.. Select Windows Firewall from the list:
3.. Now, click the Advanced Settings box... we need to allow your iPhone to discover your computer name and we also need to allow connections in from iPhone to your computer...
How To Allow An App Through Firewall On Mac Computer
4.. Click the Inbound rules entry on the left:
5.. On the right, click New rule...:
6.. Select the Port radio button on the next screen and click next:
7.. On the Porotcol and Ports screen, select TCP and Specific local ports and enter 21 in the ports area and click Next:
8.. Select Allow connection on the next screen and then click Next...
9.. Check the Domain and Private checkboxes. This makes sure this rule will only allow your things to connect when you are on your own private network and not when you are out somewhere else. Click Next
10.. Lets Fill in a name for this rule... 'Allow incoming FTP' and click Finish...
11.. Now lets let in requests to find the computer name...on the right, click New rule...:
12.. Select the Port radio button on the next screen and click next:
13.. On the Porotcol and Ports screen, select UDP and Specific local ports and enter 5353 in the ports area and click Next:
14.. Select Allow connection on the next screen and then click Next...
How To Allow An App Through Firewall On Mac Os![]()
15.. Check the Domain and Private checkboxes. This makes sure this rule will only allow your things to connect when you are on your own private network and not when you are out somewhere else. Click Next
16.. Lets Fill in a name for this rule... 'Allow mDNS' and click Finish...
Youre done setting up the Firewall..
Click here to go to the next step...
Applications that run on your Mac connect to the Internet to download updates or to send information about a program. For example, when you open Apple iTunes, it connects to the Internet to get the latest Store information of iTunes. If you trust the application, you can allow the application to connect to the Internet.
How To Allow Programs Through Firewall Mac
In some cases, you may want to deny Internet access for some applications. For example, your Norton product notifies you about an application that tries to connect to the Internet. You can block the Internet connection for the application to prevent it from sending or receiving any malicious information.
You can use the Application Blocking window to configure the Internet access for an application. The selected application appears in the Settings list in the Application Blocking window. The application name and the firewall setting that you select appear in the Settings list in the Application Blocking window.
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